63boss Privacy Policy

1. Scope & Application

This Privacy Policy governs how 63boss ("we," "us," or "our") collects, uses, stores, and shares personal information when you access or use the 63boss online casino and sports betting platform, including all associated pages, features, and services available at 63boss.cam.

By registering an account, visiting our website, or using any 63boss service, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the platform immediately.

This policy applies to all players based in the Philippines as well as any other jurisdiction where 63boss services are lawfully accessible. It covers data collected through our website, mobile browser experience, and any customer support interactions.

2. Data We Collect

63boss collects different categories of data depending on how you interact with our platform. We are committed to collecting only what is necessary for legitimate operational purposes.

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality
• Government-issued ID details (for KYC verification)
• Email address and mobile number
• Residential address (for identity and fraud prevention)
• Username and password (stored in hashed form — never in plain text)

2.2 Financial & Transaction Data

• GCash, PayMaya, BPI, BDO, or Metrobank account references used for deposits and withdrawals
• Transaction history, deposit amounts, withdrawal requests, and bonus activations
• Payment method type (we do not store full bank account numbers or card numbers on our servers)

2.3 Gameplay & Behavioural Data

• Game logs: games played, bet amounts, win/loss records, session durations
• Bonus usage, loyalty point accumulation, and promotional participation history
• Chat and support ticket transcripts

2.4 Technical & Device Data

• IP address, browser type and version, operating system
• Device identifiers, screen resolution, and language preferences
• Referring URL, pages visited, and time on site
• Geolocation data (approximate, derived from IP) to detect access from restricted jurisdictions

3. How We Use Your Data

63boss uses the data we collect for the following purposes:

• Account management: Creating, verifying, and maintaining your player account
• Transaction processing: Facilitating deposits and withdrawals through Philippine payment channels
• KYC & compliance: Fulfilling identity verification requirements and preventing underage gambling (21+ requirement strictly enforced)
• Fraud prevention: Detecting suspicious activity, multiple accounts, bonus abuse, and money laundering attempts
• Personalisation: Tailoring game recommendations, promotions, and interface preferences based on your activity
• Customer support: Responding to inquiries, resolving disputes, and improving service quality
• Responsible gaming: Monitoring for problem gambling indicators and enforcing self-exclusion or deposit limits you set
• Analytics & improvement: Understanding aggregate platform usage to improve features and fix issues
• Legal obligations: Complying with PAGCOR directives, NPC requirements, and applicable Philippine law

We do not use your personal data for automated decision-making that produces legal effects without human oversight. All account suspension or closure decisions involving significant consequences are reviewed by a member of our compliance team.

4. Legal Basis for Processing

63boss processes personal data under the following recognised legal bases:

• Contractual necessity: Processing your data is necessary to fulfil our obligations under the 63boss Terms & Conditions to which you agreed upon registration.
• Legal obligation: Certain processing (such as KYC and AML checks) is required to comply with PAGCOR regulations and Philippine law.
• Legitimate interests: We process technical and behavioural data to prevent fraud, maintain platform security, and improve user experience.
• Consent: For optional marketing communications (e.g., promotional emails or SMS), we rely on your explicit opt-in consent, which you may withdraw at any time.

5. Cookies & Tracking Technologies

63boss uses cookies and similar tracking technologies to operate the platform effectively and understand how players use our site. The types of cookies we use include:

• Essential cookies: Required for core site functionality such as login sessions, security tokens, and load balancing. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to measure traffic patterns, page performance, and user flow. Data is collected in aggregate and does not personally identify you.
• Preference cookies: Store your settings such as language preference and display options so the platform remembers your choices across visits.
• Security cookies: Support fraud detection by flagging unusual access patterns or device changes on your account.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair your ability to log in or use the platform.

6. Data Sharing & Disclosure

63boss does not sell or rent your personal data. We share your information only in limited, controlled circumstances:

6.1 Service Providers

We engage trusted third-party service providers who act on our behalf for payment processing (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay), identity verification, fraud detection, and customer support tooling. These parties are bound by strict data processing agreements and may only use your data as directed by 63boss.

6.2 Regulatory & Legal Authorities

We may disclose personal data when required to do so by PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), Philippine courts, or other competent government authority pursuant to a lawful order or regulatory obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity. We will notify you via email or a prominent site notice before your data becomes subject to a different privacy policy.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, subject to the following guidelines:

• Account data: Retained for the duration of your account and for up to 5 years after closure, consistent with PAGCOR anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years in accordance with AML obligations under Philippine law.
• KYC documents: Retained for the period required by applicable regulations after account closure.
• Support correspondence: Retained for up to 3 years to support dispute resolution and quality improvement.
• Analytics data: Aggregated and anonymised data may be retained indefinitely as it no longer constitutes personal data.

When data is no longer needed and retention is not legally required, we securely delete or anonymise it so that it can no longer be linked back to you.

8. Security Measures

63boss employs a multi-layered security framework to protect your data from unauthorised access, alteration, disclosure, or destruction:

• TLS/SSL encryption on all data in transit between your browser and our servers
• AES-256 encryption for sensitive data at rest in our databases
• Password hashing using bcrypt — we never store plain-text passwords
• Two-factor authentication (2FA) available for all player accounts
• Regular penetration testing and vulnerability scanning by qualified security professionals
• Role-based access controls ensuring only authorised staff can access player data
• Intrusion detection and 24/7 security monitoring on all production systems

Despite these measures, no digital system is completely immune from attack. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 63boss will notify affected players and the NPC within the timelines required by law.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 63boss:

• Right to be Informed: Know that your data is being collected, how it is used, and who it is shared with.
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information in your profile.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: Oppose certain types of processing, including direct marketing, at any time.
• Right to Data Portability: Receive your data in a structured, commonly used format for transfer to another service where technically feasible.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of the above rights, contact our Data Protection Officer by sending a written request to the support email listed in Section 12. We will respond within 15 business days of receiving a complete, verifiable request.

10. Minors & Age Restriction

63boss is strictly an adult platform. In accordance with Philippine gaming law and PAGCOR guidelines, you must be at least 21 years of age to register and play on 63boss. We do not knowingly collect personal data from anyone under 21.

During the registration process, we collect your date of birth and require submission of a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended, all funds returned as required by applicable regulations, and the data securely deleted or handed to appropriate authorities.

If you are a parent or guardian and believe your child has accessed 63boss and provided personal information without your consent, please contact us immediately at the address in Section 12 so we can take appropriate action.

11. Changes to This Privacy Policy

63boss reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send a notification to your registered email address at least 7 days before changes take effect, where the changes materially affect your rights
• Display a prominent notice on the platform login screen for a period of at least 14 days following any significant update

Continued use of the 63boss platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you disagree with the changes, you should close your account before the effective date and contact support to arrange the return of any available balance.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to the 63boss Data Protection Team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 63boss website
• Languages: English and Tagalog support available at all hours

If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines via their official channels at privacy.gov.ph.